Refund policy

Return & Refund Policy
Due to the nature of our products, we do not accept returns on live animals or live plants.

Please ensure that your shipping address is correct before placing your order. We are not responsible for delays, damage, or loss caused by incorrect addresses or carrier issues once the package has left our facility.

We do our best to pack and ship live items carefully to ensure they arrive healthy. However, live arrival is not guaranteed if:

• The shipping address provided was incorrect or incomplete

• Delivery was delayed due to issues with the carrier

• You were not home to receive the package upon delivery

• The package was left exposed to extreme temperatures

We appreciate your understanding and support of small businesses working with living products!